Privacy Policy

Last Updated: April 1, 2024

This Privacy Policy describes how Alp Innovations B.V. ('we', 'our', or 'us') collects, uses, and protects your personal information when you use our ride-sharing and delivery platform goflott.com (the 'Service').

Introduction

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to all users of our Service, including riders, drivers, delivery partners, and other users who access our Service.

We process personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

Essential Service Information

To provide our core ride-sharing and delivery services, we collect:

  • Real-time location data for ride and delivery tracking
  • Identity verification documents (especially for drivers)
  • Payment information and transaction history
  • In-app communications between users
  • Vehicle information (for drivers)
  • Profile photos for user identification

User Account Information

To maintain your account and preferences, we collect:

  • Your name and contact details
  • Email address
  • Phone number
  • User preferences and settings
  • Profile information
  • User ratings and reviews

Automatically Collected Information

Our service automatically collects:

  • Device information (type, IP address, browser details)
  • App usage patterns and interactions
  • Location data (when permitted)
  • Service performance metrics
  • Cookies and similar tracking technologies

How We Use Your Information

Core Service Purposes

  • Real-time tracking of rides and deliveries, including ETA calculations
  • Matching riders with nearby drivers
  • Processing payments and preventing fraud
  • Enabling emergency response features
  • Verifying user identity and safety
  • Facilitating communication between users

Quality and Safety

  • Managing user ratings and review systems
  • Detecting and preventing fraudulent activities
  • Analyzing patterns to prevent potential conflicts between users
  • Investigating safety incidents and complaints
  • Improving user matching algorithms
  • Monitoring service quality and reliability

Service Improvement

  • Optimizing routes and predicting demand
  • Personalizing user experiences
  • Analyzing service performance and usage patterns
  • Developing new features and services
  • Conducting research and analysis
  • Improving our safety and security measures

User-Specific Data Processing

For Riders

  • Pick-up and drop-off locations
  • Ride history and preferences
  • Payment methods and transaction history
  • Ratings given to drivers
  • Favorite locations and routes

For Drivers

  • Vehicle information and documentation
  • License and insurance verification
  • Real-time location during active hours
  • Earnings and payment information
  • Ratings received from riders
  • Work schedule and availability

Information Sharing

We share your information only as necessary to provide our services and maintain our platform. This includes sharing:

Between riders and drivers to facilitate rides

With payment processors to handle transactions

With service providers who assist in our operations

When required by law or to protect rights

In connection with a business transfer or merger

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

Your Rights

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

Contact Us

For privacy-related inquiries, you can contact us at:

  • Company Name: goflott.com
  • Support Email: support@goflott.com
  • Phone Number: +39 339 995 7575
  • Developed By: Alp Innovations B.V.